FAQs

Frequently Asked Questions (FAQ)

CryptoShit24 – Crypto Wallets & Crypto Merch

What currency are prices displayed in?

All prices in our webshop are displayed in Euro (EUR).
Depending on your payment provider, your bank or card issuer may convert the amount automatically into your local currency.

When will my order be shipped?

We process every order as quickly as possible.

Handling Time:
1–3 business days (some items are produced on demand)

Shipping Time:
3–12 business days depending on product and destination country.

As soon as your order leaves our warehouse, you will automatically receive a tracking number via email.

If you did not receive tracking after 3 business days, please contact us at:
info@cryptoshit24.io

Where do you ship from?

To ensure fast availability and competitive pricing, we ship from multiple international fulfillment centers (EU & international partners).
This allows us to offer unique crypto merchandise and specialized security products.

Are your crypto wallets safe?

Yes — security is our highest priority.

Our seed phrase backup products are designed to:

withstand fire and heat
resist corrosion
protect against water damage
survive long-term storage

Important: We never store, request, or access your private keys or seed phrases.
Your security always stays in your hands.

What payment methods do you accept?

We support secure payment methods such as:

Credit/Debit Card
PayPal
Secure checkout providers

All payments are encrypted via SSL technology.

Can I cancel my order?

Yes — you can cancel your order within 2 hours after placing it free of charge.

After production or shipping has started, cancellation may no longer be possible.

I entered the wrong shipping address – what now?

Please contact us immediately by replying to your order confirmation email or write to:

info@cryptoshit24.io

We can change the address within 2 hours after ordering.
After that, shipping has already started and changes are no longer possible.

How long does shipping take?

Typical delivery time: 3–12 business days

Why?
Some of our products are specialized crypto security products and made-to-order merchandise.

We always aim for the fastest possible delivery while keeping product quality high.

Returns & Refunds

We offer a 14-day return guarantee.

If your item arrives:

defective
damaged
or unusable

you are eligible for a full refund.

Please send the item back and include:

Name
Order number
Email address

Refunds are issued after the product arrives at our warehouse.

What if I simply don’t like the product?

Because many items are custom or hygiene-relevant security products, returns without defect may not always be possible.

However — contact us!
We always try to find a fair solution.

Do I have to pay customs or import taxes?

Inside the EU: No customs duties

Outside EU:
Import fees may apply depending on your country’s regulations.

Can I use your products for long-term crypto storage?

Yes — our backup products are specifically designed for long-term cold storage protection and disaster scenarios (fire, water, corrosion).

They are meant to protect your recovery phrase — the most important element in crypto ownership.

I still have a question

We are happy to help!